BPO

IBN brings to you its top-notch BPO and consulting services from India. Solutions focused on IT-enabled services and dedicated towards back office outsourcing and business process outsourcing. The IBN service is a promise of unparalleled quality, competent management and effective cost-effectiveness.

Many companies are considering BPO as a means of controlling costs and increasing the operational efficiency of their information technology functions and Back office Operation functions. By Outsourcing its IT / Back Operations functions management allows the enterprise to focus on its core businesses with benefits across the business spectrum. IBN provides a comprehensive BPO framework that ensures cost-effective and efficient management of customer IT / Back Office Operations.

Using the services of skilled IBN Staff / Associates spread across the globe Customer can be with the objective to get it done without bothering about recurring problems of manpower attrition; consequently. In this case the capital can be freed for deployment in core business activities. In addition, the customer gains access to current technologies and processes without the huge investments associated with constant up gradation.

IBN’s professionals conduct a complete due-diligence of your existing Infrastructure and Application Management and derive industry standard service levels by benchmarking the performance levels of BPO Services. There are two Broad Spectrum of Services, which IBN’s BPO unit offers:

• IT Outsourcing
• Back Office Operation Outsourcing

IT Outsourcing

Services offered:

o        Application Development

o    Re-engineering

o    Application Support

o    Quality Testing

o     Product Training

o     HTML / XML Conversion

o     Image Scanning / OCR / Indexing

o     Data Entry / Processing

o     E-commerce Development

Business Process Outsourcing

Services offered:

o     Call Center Solutions: Inbound calls / Outbound calls Support

o     Customer Support: Web based Live Chat Support 24X7

o     E- Marketing: Mailing Campaigns / Fax Broadcasting

o     Accounts and Book Keeping

o     Web Designing  / Brochures Designing

o     Content Writing

o     Web Promotions

o    Insurance Claims Processing

o     Internet Transaction Processing

o     Medical Billing

o     Revenue Accounting

o     Internet surfing and searching

Through a structured methodology, tested and verified by the best in the world. Services by IBN facilitate the reaping of steady and reliable benefits while diminishing the minimum of risks involved.

With the mounting pressure on companies to ensure cost effective management as well as improve and upgrade their IT functions and back office operations, the growing popularity of BPO to solve this dilemma is by no means surprising. A company can focus all its resources in its core area of operations, the benefits of which proliferate through the entire organization, simply by outsourcing its IT requirements and back office operations. IBN assures clients of both efficient and economic management through a broad BPO framework presented to the clients.

Clients can easily make use of the services of the highly skilled and motivated professionals headquartered at the IBN offices in India to meet their requirements in compliance with the standards set by the company, minus the bother of personnel planning and technology up gradation. Therefore, allowing the surplus capital to be invested in other core business activities. Moreover, the client is exposed to the current technological changes and advancements without having to invest in constant upgradation.
IBN derives industry standard service levels taking the capability levels of BPO as its points of reference, to effect a complete evaluation of your present Infrastructure and Application Management system.