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Call Center |
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: SOLUTIONS :
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 Call Center
Using IBN’s call center resources will allow you to concentrate on the very core of your business. By outsourcing with IBN, you are not only hiring a professional call center, you can utilize the talents of our Marketing Managers, Sales Managers, Script Writers, Lead Brokers and other experts who can help you succeed in your business and reach new heights in this competitive world.Our expertise in Voice Interaction and effective quality management enable us in providing a strong base for Inbound and Outbound services.
HIGHLIGHTS
Interactive Voice Recognition System
24x7 Telephone, E-mail and Web support
Call Handling and Case Tracking for problem resolution.
Toll Free Number Provided
Predictive dialers
INBOUND FUNCTIONS
SERVICE OFFERINGS
Customer Service
Account Inquiry and Maintenance
This service provides phone/internet support in answering questions, correcting information and resolving issues.
Technical Help Desk
This service provides technical support for hardware, software or networking issues.
We also offer Help Desk Support for Medical Equipment Manufacturers.
Retention Marketing
Agents work to resolve customer issues and retain them as customers of a particular product / Service.
Customer Response Management
Agents will handle calls in response to promotional and marketing activities with a focus on Coversions .
OUTBOUND FUNCTIONS
SERVICE OFFERINGS
Telesales
Lead Generation
This service provides lead generation / solicitation of New business and follow-up sales calls.
Acquisition Sales
Agents trained in detail on client’s products conduct inbound/outbound sales campaigns and maintain all customer information.
Win-back Sales
Agent’s trained and knowledgeable about competitors’ services work at re-engaging previous customers. Again, this service is mostly applicable to the telecommunication industry.
BACK OFFICE SUPPORT
SERVICE OFFERINGS
Order Entry/Processing
Agents access and process post-sales transactions
Correspondence Management
Agents maintain, update and research customer correspondence regarding changes of address, complaints and other matters.
Online Chat and Email Management
We can manage, maintain and provide appropriate responses to e-mails received in response to promotional campaign, Web-site visits etc.
INBOUND
All inbound calls are promptly attended by the Interactive Voice Response (IVR) and by using the "Automatic Call Distribution Technology". The call is then transferred to the customer service associate. Efficient use of technology enables us to keep a track at every stage of interaction between the customer service associate and the end customer.
The services we offer include:
INBOUND SERVICES
Featuring:
Order Taking and Upselling
Customer Service
Order Fulfillment
Registrations/Reservations
Help Desks
Sales Support Help line
Complaint Recording
Real time Credit and Billing Problems
Database Management
Booking Orders
Query handling
OUTBOUND
Our customer service associates make calls to the specified destinations with pre-approved database from our client. The quality assurance team verifies the quality of calls made by customer service associates. The feedback from the quality assurance team is forwarded to the respective team leaders for corrective measures.
OUTBOUND SERVICES
Featuring:
Business or Consumer Campaigns
Market research and /or surveys
Appointment setting
Lead generation
Sales
E-commerce campaigns
Remote Monitoring
Tele Research
Data Capture
Data Verification
Product / Service Launch & Promotion
Service Follow Up
Tele Marketing
Order Taking and Customer Service
Whatever marketing tactics you use, from Infomercials to traditional TV, Radio or print media, we can help you make the most of your advertising budget. Through the use of precise advertising response tracking and well trained inbound call center agents, we will help you maximize your sales and streamline your operation. Complete catalog order taking, literature fulfillment, inventory control, and credit card transaction processing services are supported. Order tracking, multiple payment, shipping, and tax rates are easily integrated as well as "up-sell and cross-sell" of products and services.
Surveys
Competition heats up in the world of business, retaining hard won loyal customer relationships must take utmost priority. With your competitors, just a click away in cyberspace, maintaining ongoing contacts with satisfied customers can be the key to sustaining those ongoing relationships. Of course the new technology offers tools like email and broadcast fax, that, can be used to reach out to your customer base, but no new technology has yet been developed that can match the impact of a friendly voice at the other end of a telephone. IBN Telemarketing can be that voice for your business.
Appointment Setting
A courteous and professional call from our courteous TSR's will serve to introduce buyers to your product or services, gather information about customer requirements, and this will lay the foundation on which your sales representatives can build a successful business relationship. IBN Telemarketing representatives are expert at this.
Lead Generation
IBN Telemarketing can work within your company’s overall marketing strategy to design and execute a lead generation program that targets the right market segments for your product or service. IBN Marketing can assist in the acquisition of high quality database resources. Utilizing SIC and other criteria, IBN Telemarketing can zero-in on the companies and decision makers that hold the key to your future business success.
Sales
Over a period of time well-planned and professionally conducted promotional events are a proven method of generating highly qualified sales prospects. Communicating your marketing message in a pleasant setting that sets the tone for positive on-going business relationships can be achieved by seminars only.
IBN Telemarketing has the experience to handle all the details of planning and producing successful sales and educational events.
Contact
Our outbound call center agents can provide you with valuable marketing and other business intelligence. We can help you take the pulse of current and former customers so you can better focus your objectives or build goodwill
Other Support Services
Script Development
E-Receptionist Service
Script Development: Telemarketing scripts
are a powerful tool for promoting your message to masses. The right telemarketing script can help you produce significant profits, at cost effective prices the wrong telemarketing script lead to failure. Our experienced professionals can quickly custom design the right script for your message and your target audience. If, done correctly, telemarketing scripts can be your most cost effective way to generate new clients.
E-Receptionist Service
With our E-Receptionist Service we can help you improve customer service satisfaction and increase online sales. We offer full sales and customer support utilizing online chat, email, and telephone web integration tailored for your company's needs
We can support special events or manage your ongoing class and seminar registration needs.
Confirmation calls, letters, and registration packet fulfillment also can be arranged by our staff according to your specific needs.
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