IBN Call center is one of a new wave of web enabled contact centers from Pune ,India whose main driver is to help companies unlock the hidden potential of there business via effective customer relationship management and marketing.

The IBN team consists of top-notch professionals with rich experience in Operations, HR, Telecom and LAN Consultancy. They work on strategizing the process Migration & technology Enhancement so that the process and technology are upgraded on a regular basis and at the same time maintaining a seamless transition to the future.

At IBN Call Center, we believe in providing a quality product for a fair price. If you are a small local business looking for a basic campaign, we can help. If you are part of a large organization demanding extensive, sophisticated support, we offer that as well.

IBN has its contact center in of Pune, India and has a total capacity of 300 seats for providing a complete range of Contact Center specialized services to leading companies in IT Infrastructure Management, Financial Services, HealthCare services and Travel companies around the world.

MISSION STATEMENT

At IBN’s Call centers, the most fundamental principal guiding our business is respect. Respect for our clients dictates that we give 100% effort to every job, charge a fair price for our services and treat our clients as partners in our business.

Respect for our employees dictates that we provide a professional environment, competitive and fair wages and encouragement to help us all become better human beings.

Any business does rely on a strong sales and support infrastructure to provide a steady flow of new customers and new sales leads, besides providing satisfactory services to existing customers.

Whether your focus is business-to-business or business-to-consumer, we help you do what you do best - sell your products and/or services, by providing, what we do best which is managing, the critical support needs of your organization.

If you want your business to flourish, then experience the advantage of using IBN’s Call Center Services, we assure you we can help you get it done!

CURRENT STATUS OF THE PROJECT :

• Successful working of end-to-end management of programs.

• Current technology infrastructure is scalable to accommodate 3 times capacity in 15% additional cost.

• Link up time in the last 1 month is 99.4%.

• Currently 60 people are working for different clients.

• Online reporting system to client is in place.

WHAT DIFFERENTIATES IBN?

• Every thing at IBN is process oriented, not procedural. Processes are defined to achieve the client’s business objective. Speed is the pulse at IBN. Without compromising on any quality aspect, speed of project erection and pace of ramp up is high.

• Value for money generated by IBN for clients is very high.

• Being an IT company for the last decade, there is a dynamic use of technology to achieve effectiveness and efficiency for all processes and every aspect on the call center floor is online.