1. Ticket Numbering : Each communication is given a ticket number
as acknowledgment or reference number and can be used for further communication
(oral/writing)
Cool..an easy reference always
2. Selecting Subject for the ticket: Standard Subject
of communication which can be filtered to be answered by respective
department can be selected during each ticket generation
" Autofiltering Auto distribution of messages"
3. Setting Ticket response time : One can explicitly set
Ticket response time for individual tickets.
For e.g. if the time is 36 hours for ticket no.1, this ticket
has to be replied by the concern person within this time or it
goes to the next hierarchy and the TIME OUT section..
" Beware of the timeouts and the Time clock…"
4. Organization chart and setting hierarchy:
You can set your own organization chart and hierarchy which should
be followed in transfering the mails if one fails to take action/reply
for any given message/instruction
"Online Auto follow-ups "
5. Top visibility: one can see the communication happening
between the lower layers and guide them or track them ..
"How nice, I can pin point anyone failing…Correct the
failures on TIME..the mantra of success "
6. Appraisals of department/admin users:
Appraisal report in terms of response time and number of complaints
department wise can be seen through MIS
Continuous Pressures does increases the efficiency. especially when all activities are time bound and auto time tracked
7. Dynamic generation of Tickets Subjects: you can generate
any number of tickets types(subjects)
8. Client registration and facility to allocate GROUP of clients
to a admin user...(something like area wise..
Client Managers handling all its client communication…
9. History of Communication: Complete history of communication
with respect to a ticket number along with the details of time,
date and person name against each message
" No matter you don't know the matter, punch the ticket number
and know the complete history"
10. Search Utility: One can search for any message by
ticket number. Also Custom Search Utility enables to search ticket
within a date range, status wise, subject wise/department wise,
etc.
11. Notice Board Utility:
In this utility, one can generate notice boards and can set filters
as to who can see this, from all to specific department
Each person seeing the notice board can append his suggestions/feedback
one below the other for each notices
Hey I can keep my entire organization aware of my new activities/rules/knowledgebase
12. Forward of ticket:
One can forward to ticket to other subject/department or to the
other admin user in specific .
13. Attachments:
"One can send attachments as any file (word, Excel, etc) "
14. Bulk Messaging:
"Lay pressure on Marketing Department and set the targets
directly for the Executives.." ..how nice can this be possible
for Other Departments ..i.e. pressurizing from CEO to the People
at lower level of chain"
15. Online Central Address Book:
One can use the address book which is configured as per the groups
of POST..
select a post and shoot mails to all
16. Templates for standard Messages
How nice…more communication, easy communication. because everything
is ready
17.Compatibility with Outlook Express for Offline Usage
Hey will I know when is the corpcom implemented. when there is
no change in my usage….You mean no training..no change of
inmy regular use of emails
18. Activity history of admin users( In terms of Login Hours)
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