Disaster Recovery

IBN infosys engineered the Call Center in a manner that reduces exposure to accident or natural disaster. Each position and all telephony equipment is first protected by UPS (battery back-up). To further strengthen resiliency, IBN installed a 250 kW Detroit Diesel generator that has the capability to support all of the power requirements of the IBN Call Center and network infrastructure for an extended period of time. The corporate office is also supported by independent generating facilities. All computer hardware and network infrastructures are replicated across two sites on independent telephone and power grids to ensure "non-stop" support.