IBN has over 2 years of offshore outsourcing experience, which has enabled us to fully comprehend our client's expectations from us. Our capabilities, which have been tested and proven to be sound and effective along with our process quality and both technical and business know-how are geared to win. The experience of our past and present clients with our enterprise and the value we provide speak of our unwavering march towards success. To conform to the needs of our clients, all the processes, tools and strategies at the IBN centers are aligned with those of the clients to become a manifestation of the client's abilities. IBN assures the success of the client's project right from the beginning to the end, backed by its experience with detailed requirements analysis, top-of-the-order standards and references, wide-ranging expertise locally in the country and professional onshore and offshore project managers.

Recognize and Assess Vendors

Because of the large number of Indian IT companies and IT-enabled services companies catering to the US markets and the unfamiliarity of our clients with the services they provide, IBN consultants assist clients to sort out offshore vendors who meet the criteria of their requirements. Initially, IBN uses a list of qualified vendors from its own database. IBN has its own stringent process and quality checks to include any vendor into its database. The Request for Proposal (RFP) is the second step to identify and evaluate potential vendors, where the client gives out his requirements and all relevant information that would be required by a vendor to make a proposal. However, hasty work often results in incomplete documentation. IBN regards the RFP to be an important document in the offshore outsourcing business that may have an impact on the clients project. Our consultants assist clients in preparing a detailed and comprehensive RFP based on their requirements, using an extensive database of templates to cut on time, money and avoid disappointment. Our consultants also take over the feedback process by reviewing and short listing the vendors bids, once the RFP is submitted.

Price and Contract Negotiation

Pricing forms an important part of any outsourcing project running from a few thousand dollars to millions determined by the nature and size of the work and the time frame agreed upon. Contracts by nature can either be fixed price based or variable price based, both of which have its ups and downs, affecting both the client and vendor, and endangering the success of the project. Because of escalating prices, misunderstandings between client and vendor may creep in, especially when the scope of pricing is not well defined in the contract. IBN consultants practice a methodology wherein both the client and the vendor jointly benefit from the contract irrespective of variations in costs.

Drafting comprehensive and thorough service level agreements (SLAs) is an often-ignored area despite its importance in the offshore outsourcing process. A detailed SLA always specifies the expectations out of a project venture as well as outlining in detail the methods to be used for performance appraisals. An expertise in both legal and technical aspects and experience in offshore outsourcing is therefore often desirable, to deal with business complexities and local laws and regulations. It has been IBN's experience that undefined and sloppy SLAs have often destroyed an otherwise potentially profitable venture. Also SLAs are often found lacking in extending effective performance incentives and unable to impose penalties on non-performance issues. Assisted by a team of legal experts using standard points of reference, IBN consultants help clients draw up watertight and secure SLAs, ensuring the smooth functioning of the clients offshore outsourcing operations in the country.

Approach and Policy Implementation

An offshore center's capabilities and business opportunities it provides, plays a major role in the success of an offshore strategic goal. Therefore it becomes necessary for managers and executives to understand their employees as well as customers paying equal importance to their needs and demands prior to integrating the offshore operational processes to that of the present onshore process system. Our consultants attempt to bring about a conjunction between the onshore and offshore operational managers by connecting their ideas with our local country experts, who have considerable experience in numerous projects-some of them very successful and some which failed.

Crisis Management and Planning

Every company desires to attain and maintain a state of business continuity, where all the processes involved function smoothly and at peak levels. However, with incidents of terrorism rising again, the companies involved in outsourcing their work to countries like India are worried about their ability to maintain their business continuity. As a result, companies should not just restrict themselves to devising an offshore outsourcing strategy, but also look towards contingency planning for any unwarranted situation. The odds on the probability of an incident is definitely low, nevertheless its impact on a business can be quite serious.

In order to achieve and maintain a state of business continuity, a company must infuse all its processes with ideal crisis planning according to the resources available. A company must also indulge in self analysis of their systems and determine the importance of each to the business continuity process. Drawing from our experiences and other case studies, our consultants help clients in understanding the crisis's that may affect business continuity as well as devise crisis management plans for the same.

Change Management

Change is integral to all processes and therefore the importance of transition management. At IBN, our consultants begin with the approach recommended by the client complete with detailed transition activities. Yet, however more discussions take place to authenticate the details involved as well for the proper documentation of the plan.

Redeployment of employees is a very important issue with IBN and our consultants pay much attention to redeployment or other options for the existing staff. In fact, redeployment is taken to be a part of the transition costs as they may generally involve severance payments and employee court settlements. Our consultants step in during a process of transition to maintain business continuity for a company. In addition to that, we develop a communication strategy targeted at affected employees and associated organizations as well as coming up with a media plan to maintain the client's brand image and brand equity, while keeping the public informed.

Evaluation Continuum

Monitoring and tracking becomes an important part of any offshore outsourcing project given the geographical distance between the outsourcer and its Indian outsourcing operations. IBN can help clients to evolve tracking indicators to continuously evaluate their outsourcing operations and can also take on the role of managing the work on a continuous basis. Through our unwavering focus on quality and customer satisfaction, and our local expertise in handling offshore outsourcing operations, we guarantee a reliable and steady service, designed to meet each and every expectation of our clients.

JOINT VENTURE

There is a growing trend towards joint ventures between US companies and Offshore Vendors in a bid to satisfy their respective goals. Joint ventures, at least literally, translate into the prospect of making significant gains for both parties tapping into the relative advantages each offers to the other. Domestic market intelligence from the side of the vendors combined with the management and technical know-how from foreign partners make joint ventures a sure way to success in terms of quality and economy as compared to working alone. However, despite their attractiveness, joint ventures when not planned and executed strategically, do not extend the benefits expected nor do they perform satisfactorily.

Our IBN consultants and professionals can help you in the planning and execution of a JV, with the strategic, financial and operating aspects as well as with our domestic market skills. As promised, our IBN consultants will work side by side with you to help you develop your strategy, reach out to the right candidates, structure the transaction and integrate your processes with those of the existing ones. Our sole aim is to make your JV a success. We make it our priority to understand your company and its culture, integrating the knowledge to recognize the best vendors that will ensure the success of your JV.

Recognize and Assess Vendors

Because of the large number of Indian IT companies and IT-enabled services companies catering to the US markets and the unfamiliarity of our clients with the services they provide, IBN consultants assist clients to sort out offshore vendors who meet the criteria of their requirements. Initially, IBN uses a list of qualified vendors from its own database. IBN has its own stringent process and quality checks to include any vendor into its database.

Structure Joint Venture and Negotiate Agreement

A JV is by no means an indication of a commitment to a cause by its partners despite the legality of the contract and on the contrary also does not imply that the most committed partners will have no conflict. Therefore a carefully detailed agreement attains a stature of great importance, vital to the success of the JV. However, the legal agreement does not necessarily have to translate into a complex play of clauses and stipulations to minimize the chances of conflicts. Rather it should be "open". It stipulates that an agreement would be subject to modifications following certain procedures in abreast with the changing technological, market and social scenario. It is important to accept at the onset that change is eternal and that the respective advantages of both partners may change over a period of time and therefore not to be overly dependent on them. The apparent worth of any advantage has to change over time, be it technical or managerial, with the advancement of technology and science and as a result to keep up with the times attains significance.

The ability to adapt to cultures, flexibility in thinking and experience of people specializing in dealing with contracts and agreements are always needed while framing cross-border JVs. Our IBN consultants, with extensive experience in the Indian business, political and cultural environment are qualified experts to offer advice regarding JVs related specially to offshore outsourcing operations. IBN, with its thorough knowledge of Indian regulatory and taxation laws is therefore the right advisors for companies looking to set up their offshore outsourcing operations in India. IBN recognizes that every company is unique, necessitating the exact framing of each JV for the best results. Our consultants resolutely bargain over the price, terms and conditions in every transaction while our legal and tax experts pave the way of all legal and regulatory hurdles.

Regulatory Clearances

India has been slowly opening its doors to the global economy which has brought about a lot of policy changes in the country's regulatory framework, especially in sectors related to IT and IT enabled services. Although these changes have opened up the country to foreign companies desirous of establishing their businesses in India, the paperwork involved in the approval process is still complex and frustrating.

Interacting with all echelons of the Indian government right to the Reserve Bank of India (RBI) and the Foreign Investment Promotion Board, Our consultant's thorough understanding of government policies enables us to eliminate the time and frustration, while going through the regulatory process. Also, after the completion of the regulatory process IBN will keep you updated regularly on policy changes that may affect you offshore operations.

Crisis Management and Planning

Every company desires to attain and maintain a state of business continuity, where all the processes involved function smoothly and at peak levels. However, with incidents of terrorism rising again, the companies involved in outsourcing their work to countries like India are worried about their ability to maintain their business continuity. As a result, companies should not just restrict themselves to devising an offshore outsourcing strategy, but also look towards contingency planning for any unwarranted situation. The odds on the probability of an incident is definitely low, nevertheless its impact on a business can be quite serious.

In order to achieve and maintain a state of business continuity, a company must infuse all its processes with ideal crisis planning according to the resources available. A company must also indulge in self-analysis of their systems and determine the importance of each to the business continuity process. Drawing from our experiences and other case studies, our consultants help clients in understanding the crisis's that may affect business continuity as well as devise crisis management plans for the same.

Change Management

The integration of cultures of two organizations in a JV into one company, each having different customers and services often poses bigger problems than the financial transactions involved. The level of difficulty is directly proportional to the geographic distance and national boundaries between the two organizations involved in a JV. It often happens that employees from two distinctive backgrounds, tend to interpret the JV in different ways. Experience has taught many companies, and rather disastrously, the foolishness of attempting to integrate a US business model in an Indian scenario. In these cases, sensitivity to local business and culture become a must. IBN works in tandem with management teams and employees to ensure the successful implementation of the integration process by helping to define the integration strategy, identifying common goals and solidifying the base for a strong teamwork in a way that promotes motivation and commitment in the organization. Building a strong new organization with the capability to successfully meet the new integrated goals of the enterprise is the ultimate objective of IBN's labor.

Evaluation Continuum

Monitoring and tracking becomes an important part of any offshore outsourcing project given the geographical distance between the outsourcer and its Indian outsourcing operations. IBN can help clients to evolve tracking indicators to continuously evaluate their outsourcing operations and can also take on the role of managing the work on a continuous basis. Through our unwavering focus on quality and customer satisfaction, and our local expertise in handling offshore outsourcing operations, we guarantee a reliable and steady service, designed to meet each and every expectation of our clients.

ACQUISITION

It has been only recently that regulatory barriers prohibiting foreign companies from acquiring Indian enterprises have been relaxed, offering advantages and benefits to both. With the mounting pressure of cutting costs while improving on quality and service, companies should look forward to offshore acquisitions to supplement their cost-effective and tactical initiative over competitors. A large number of top companies with their back office operations in India have already initiated acquisition plans to further their present positions.

Our IBN consultants and professionals can help you in the planning and execution of a JV, with the strategic, financial and operating aspects as well as with our domestic market skills. As promised, our IBN consultants will work side by side with you to help you develop your strategy, reach out to the right candidates, structure the transaction and integrate your processes with those of the existing ones. Our sole aim is to make your JV a success. We make it our priority to understand your company and its culture, integrating the knowledge to recognize the best vendors that will ensure the success of your establishment.

Valuation and Negotiate Agreement

The ability to adapt to cultures, flexibility in thinking and experience of people specializing in dealing with contracts and agreements are always needed during cross-border transactions. Our IBN consultants, with extensive experience in the Indian business, political and cultural environment are qualified experts to offer advice regarding mergers and acquisitions related specially to offshore outsourcing operations. IBN, with its thorough knowledge of Indian regulatory and taxation laws is therefore the right advisors for companies looking to set up their offshore outsourcing operations in India. IBN recognizes that every company is unique, necessitating the exact framing of each transaction for the best results. Our consultants resolutely bargain over the price, terms and conditions in every transaction while our legal and tax experts pave the way of all legal and regulatory hurdles.

Regulatory Clearances

India has been slowly opening its doors to the global economy which has brought about a lot of policy changes in the country's regulatory framework, especially in sectors related to IT and IT enabled services. Although these changes have opened up the country to foreign companies desirous of establishing their businesses in India, the paperwork involved in the approval process is still complex and frustrating.

Interacting with all echelons of the Indian government right to the Reserve Bank of India (RBI) and the Foreign Investment Promotion Board, Our consultant's thorough understanding of government policies enables us to eliminate the time and frustration, while going through the regulatory process. Also, after the completion of the regulatory process IBN will keep you updated regularly on policy changes that may affect you offshore operations.

Crisis Management and Planning

Every company desires to attain and maintain a state of business continuity, where all the processes involved function smoothly and at peak levels. However, with incidents of terrorism rising again, the companies involved in outsourcing their work to countries like India are worried about their ability to maintain their business continuity. As a result, companies should not just restrict themselves to devising an offshore outsourcing strategy, but also look towards contingency planning for any unwarranted situation. The odds on the probability of an incident is definitely low, nevertheless its impact on a business can be quite serious.

In order to achieve and maintain a state of business continuity, a company must infuse all its processes with ideal crisis planning according to the resources available. A company must also indulge in self-analysis of their systems and determine the importance of each to the business continuity process. Drawing from our experiences and other case studies, our consultants help clients in understanding the crisis's that may affect business continuity as well as devise crisis management plans for the same.

Change Management

The integration of cultures of two organizations in a JV into one company, each having different customers and services often poses bigger problems than the financial transactions involved. The level of difficulty is directly proportional to the geographic distance and national boundaries between the two organizations involved in a JV. It often happens that employees from two distinctive backgrounds, tend to interpret the JV in different ways. Experience has taught many companies, and rather disastrously, the foolishness of attempting to integrate a US business model in an Indian scenario. In these cases, sensitivity to local business and culture become a must. IBN works in tandem with management teams and employees to ensure the successful implementation of the integration process by helping to define the integration strategy, identifying common goals and solidifying the base for a strong teamwork in a way that promotes motivation and commitment in the organization. Building a strong new organization with the capability to successfully meet the new integrated goals of the enterprise is the ultimate objective of IBN's labor.

Evaluation Continuum

Monitoring and tracking becomes an important part of any offshore outsourcing project given the geographical distance between the outsourcer and its Indian outsourcing operations. IBN can help clients to evolve tracking indicators to continuously evaluate their outsourcing operations and can also take on the role of managing the work on a continuous basis. Through our unwavering focus on quality and customer satisfaction, and our local expertise in handling offshore outsourcing operations, we guarantee a reliable and steady service, designed to meet each and every expectation of our clients.
 

SUBSIDIARY

Many US enterprises are setting up their own offshore outsourcing subsidiaries in India to facilitate better control and efficient management of their outsourcing operations. It ensures that the business practices of the company are applied and executed. In fact, it is advisable for a company to have its own subsidiary, especially if the work to be out sourced is very vital to the company's business process or sensitive to its operations. Owning its own subsidiary also helps a company to capitalize on its offshore savings.

Regulatory Clearances

India has been slowly opening its doors to the global economy which has brought about a lot of policy changes in the country's regulatory framework, especially in sectors related to IT and IT enabled services. Although these changes have opened up the country to foreign companies desirous of establishing their businesses in India, the paperwork involved in the approval process is still complex and frustrating.

Interacting with all echelons of the Indian government right to the Reserve Bank of India (RBI) and the Foreign Investment Promotion Board, Our consultant's thorough understanding of government policies enables us to eliminate the time and frustration, while going through the regulatory process. Also, after the completion of the regulatory process IBN will keep you updated regularly on policy changes that may affect you offshore operations.

Operational Setup and Recruitment

IBN has the resources and qualified personnel to guide you right from the development of an idea to the setting up of a fully working subsidiary in a short span of time. We work alongside government officials and a team of proven offshore contractors to meet the required expectations of your subsidiary.
We also have at your disposal a range of advanced and comprehensive recruiting services aimed at finding the right personnel for your operations. We have an in-house set of tools conformed to the Indian scenario wherein it seeks to gauge the capabilities of a candidate to those of your requirements. With the help of these tools, we can guarantee a highly qualified workforce for your subsidiary.

Process Implementation

We aim to bring about an integration into your business process by liking those of the subsidiary with those of the parent company's. The level of difficulty is directly proportional to the geographic distance and national boundaries between the two organizational bases. Experience has taught many companies, and rather disastrously, the foolishness of attempting to integrate a US business model in an Indian scenario. In these cases, sensitivity to local business and culture become a must. IBN works in tandem with management teams and employees to ensure the successful implementation of the integration process by helping to define the integration strategy, identifying common goals and solidifying the base for a strong teamwork in a way that promotes motivation and commitment in the organization

Crisis Management and Planning

Every company desires to attain and maintain a state of business continuity, where all the processes involved function smoothly and at peak levels. However, with incidents of terrorism rising again, the companies involved in outsourcing their work to countries like India are worried about their ability to maintain their business continuity. As a result, companies should not just restrict themselves to devising an offshore outsourcing strategy, but also look towards contingency planning for any unwarranted situation. The odds on the probability of an incident is definitely low, nevertheless its impact on a business can be quite serious.

In order to achieve and maintain a state of business continuity, a company must infuse all its processes with ideal crisis planning according to the resources available. A company must also indulge in self-analysis of their systems and determine the importance of each to the business continuity process. Drawing from our experiences and other case studies, our consultants help clients in understanding the crisis's that may affect business continuity as well as devise crisis management plans for the same.

Change Management

Earning the trust and favor of local employees is vital to the operations of a company in its Indian subsidiary. At IBN, our consultants have developed a set of measures, using a step by step approach to effectively transition work from an onshore to offshore location. With the help of these procedures, we can use various styles to raise the morale and motivation of your offshore personnel to ensure the efficient functioning of your subsidiary.

Evaluation Continuum

Monitoring and tracking becomes an important part of any offshore outsourcing project given the geographical distance between the outsourcer and its Indian outsourcing operations. IBN can help clients to evolve tracking indicators to continuously evaluate their outsourcing operations and can also take on the role of managing the work on a continuous basis. Through our unwavering focus on quality and customer satisfaction, and our local expertise in handling offshore outsourcing operations, we guarantee a reliable and steady service, designed to meet each and every expectation of our clients.