By choosing IBN, your company can ensure: 

• Increased productivity while simplifying your IT / BACK OFFICE operations
• Access to an extremely reliable, secure, and technologically advanced operating environment.

IBN oversees and manages the data center with extensively trained and highly qualified technical personnel equipped to handle any contingency or technical aspect.

IBN's infrastructure services are described below:

Data Center Facilities	Onsite generators Power Conditioning with on-site UPS system Documented security procedures Video surveillance 24 x 7 guarded entrance and escorted entry to computer room and staging areas Multiple Computer Grade Air Conditioning Units in a National Configuration Ambient Temperature of 72 degrees at 100% capacity Smoke detection systems Heavy-Duty raised floors Automatic Switching from Primary to Secondary routers Diverse entrance facilities Secured Carrier Circuit Termination area Managed peering "on the floor" to facilitate traffic exchange with other providers including cross connect management Dual Core Access Routers
Web Hosting	Provide web hosting services, including the following: Sizing and designing of Internet and Intranet web servers and associated equipment Designing and implementing DNS services Designing and implementing of Proxies Planning and deploying global IP addressing Housing web servers and associated equipment Systems and operational management of web servers and associated equipment
Managed Services	Enterprise Systems Management tool sets are used to provide the following services: 24 x 365 automated availability monitoring Hardware (Ping) Servers Network Applications 24 x 365 automated capacity and performance monitoring and reporting: Servers Network Storage Three (3) levels of monitoring: Basic Advanced Custom Automated problem avoidance and correction Storage Management Automated problem notification: Problem management system E-mail Pager
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Systems Management	IBN’s Systems Engineering staff help provide the following services: Hardware and software installation and configuration System software maintenance and upgrades Migrations Problem determination and resolution Systems administration Performance monitoring and tuning Project management Integration Project management Technical consulting
Network Management	IBN’s Network Engineering staff facilitate the following functions: Planning and design Installation and configuration Maintenance and upgrades Migrations Problem determination and resolution Operational control Network administration Performance monitoring and tuning Project management Integration Technical consulting
Backup	Provide back-up services, including the following functions: Design Process development and implementation Tape storage – onsite & off-site Tape rotation - daily, weekly & monthly Day-to-day management Backup processing Verification Restores
Business Continuity & Disaster Recovery	The following functions are provided for both servers and network: Requirements analysis Risk assessment Design Process development and implementation Testing Recovery
Technical Consulting	Provide technical consulting services, including the following functions: Architecture design and assessment Technology design and assessment Design modeling, pilot testing, and validation Risk assessment Security design and assessment Capacity planning Help Desk
Virus Control	Provide virus control services, including the following functions: Design Process development and implementation Day-to-day management
Data Base Administration	Provide data base administration services, including the following functions: DBMS & related software installation and configuration Upgrades and maintenance Migrations Performance monitoring and tuning Problem determination and resolution Data base physical design and administration Data base backup and recovery Security administration
Vendor Management	Includes the following functions: Selection and evaluation Contract negotiation Acquisition Inventory Sunsetting Vendor management
Service Level Management	Provides service level management, including the following functions: Requirements analysis Development Negotiation Monitoring Reporting
Operations	Provide day-to-day operational control of the center servers.
Configuration Management	Includes the following functions: Change management Quality assurance testing
Call Center	Provides call center services, including the following functions Single point of contact: Dedicated toll free number with custom scripting Customized documenting and tracking of incidents Documented processes for handling repetitive calls Standard and custom reporting
Complaint Mgt	Provide problem management services, including the following functions: Logging Monitoring Escalation Reporting
Desktop Support	Provide desktop services, including the following functions: Hardware and software installation and configuration Problem determination and resolution Commercial Off The Shelf (COTS) software  support On-site and off-site

Based upon the American Management principles, IBN has designed the modus operandi of the data centre within each department to suit to any customers need and meet the highest expectation of Quality deliverables. IBN has taken a lot of efforts to induce these documented procedures to the Resources working and succeed in real time implementation like a RELIGION practice ensures seamless operational support to business