1. Interactice Voice Response The IVR/ARS system provides tour operators
and air carriers with the capability to handle telephone calls automatically.
Using conversational capabilities the system enables agents and
passengers calling in, to receive information, shop for prices and
make reservations.
Flyer: Web Format
White Paper: Web Format
2. IVR Transaction ProcessingIVR-driven transaction processing
provides users with the capability of handling telephone calls
automatically 24-hours a day, 7-days a week.
Flyer: Web Format
3. Rapid Information Delivery System-(RIDS)READY-RIDS offers tour
operators the ability to handle telephone calls automatically.
Using voice interface, it enables callers to access their existing
account, to order brochures, retrieve information from their own
bookings about payable, receivable and document status
Flyer: Web Format
4.Price Shopper and ConsolidatorIVR Price Shopper and contract
Administrator integrates telephone and operating system to enable
callers to obtain valid fare quotations.
Flyer: Web Format
5. MEGA+ Predictive DialerThe MEGA+ Predictive Dialer (A JAVA
Platform) is an advanced automated System that uses Context- Sensitive
Algorithm in addition to standard Statistical Algorithm to predict
the dialing pace and synchronize the call and call data delivery
to telemarketing agents.
Flyer: Web Format
White Paper: Web Format
6.MEGA+ Fax BroadcastThis is an incredibly adaptable system capable
handling of several fax and audio tasks simultaneously. This system
offers full fax broadcast, and fax on demand in a single platform.
Flyer: Web Format
7.MEGA+ Call BlenderMEGA+ Call Blender allows virtually any Predictive
Dialer to accept Inbound Calls
Flyer: Web Format
8.MEGA+ MessagingMEGA+ offers access to multiple messaging options
from the same platform. Multiple Fax, Voice and Email communication
transactions can operate concurrently and simultaneously, using
the multitasking capabilities of the system.
Flyer: Web Format
9.Fax Chameleon-2A line of robust fax enhancements and fax integration
products.
Flyer: Web Format
10.Screen Synchronization/Screen Pop (Call Center Support System)The
Screen Synchronization module cuts agent time by upto 30 second
per call by automatically providing client information on a transaction
screen before the agent begins to tal.
Flyer: Web Format
1.Function
The IVR/ARS system provides tour operators and air carriers with
the capability to handle telephone calls automatically. Using
conversational capabilities the system enables agents and passengers
calling in, to receive information, shop for prices and make reservations.
Communicating with your Host & or CRS system, MEGA+ offers
the following three options:
a. The Availability and Price Shopper provides availability and
rates to callers from the existing reservations system. b. Rapid
Information Delivery System (Routes, Brochures, product information)
c. Automated Reservations System provides 24 hour reservations
capability using the existing reservations system.
BENEFITS
a. Reduces operational costs by handling non reservation requests
automatically. This accounts for 30 - 60 % of an operator's 800#
calls. b. Handles overflow calls automatically, reducing or eliminating
hold time. c. Increasing number of reservations your system can
handle without adding agents. d. Improves service by eliminating
the hold time during busy hours. e. Increases hours of operation
to better serve customers. f. Significantly increases profitability.
MARKETING ADVANTAGES
a. Develop agent loyalty by providing a fast and convenient way
to do business. b. Increase perception of service to all customers
by applying user friendly technology. c. Provide access to information
and/or reservations 24 hours a day, every day of the year.
HOW IT WORKS
The MEGA+ system is connected to the existing reservations equipment
and the telephone switch on the user site. Callers are requested
to make a choice from a menu by using speech recognition or touch
tones to complete their transactions.
COST JUSTIFICATION
a. On a five year basis, an eight port, 24 hour, automated IVR/ARS
system will cost less per month than a single reservations agent.
b. On a cash purchase, this system pays for itself in less than
1 year.
This MEGA+ module communicates with your existing local computer
system to provide the following three modules:
a. RIDS (Rapid Information Delivery System) is designed to answer
non-revenue producing calls and to free live sales attendants
to handle new orders. b. PS (Price Shopper) provides product information
and prices to shoppers. c. AOS (Automated Order System) allows
callers to complete an order and to receive a confirmation from
the vendor's in-house computer system.
BENEFITS
a. Reduce operational costs by handling non-order requests automatically,
b. This accounts for 30 - 60 % of the calls. c. Handle overflow
calls automatically, reducing or eliminating hold time. d. Increase
order volume your call center can handle without adding agents.
e. Improve service by eliminating the hold time during busy hours.
f. Increase your hours of operation so you can better serve your
clients. g. Significantly increases efficiency and profitability.
MARKETING ADVANTAGES
a. Develop customer loyalty by providing a fast and convenient
way to do business. b. Increase perception of service to all customers
by applying user friendly technology. c. Extend customer support
to 24 hours a day, every day of the year.
HOW IT WORKS
The MEGA+ system uses real-time connectivity to the vendor's database
and telephone switch. Callers are requested to make a choice from
a series of menu by using speech recognition or touch tone interaction
to complete their transactions.
COST JUSTIFICATION
a. Over five (5) years, four (4) automated IVR agents will cost
less than half a sales person. b. On a cash flow basis, this system
will pay for itself in three (3) to six (6) months.
PRODUCT GUARANTEE
a. Performance guarantee with full refund if the product fails
to perform to specifications. b. Post-installation management
and fine-tuning support. c. Hardware and software warranty. d.
Software updates for the life of the system with the optional
maintenance plan.
READY- RIDS is a prepackaged IVR system that makes Call Centers
more efficient.
FUNCTION
READY-RIDS offers tour operators the ability to handle telephone
calls automatically. Using voice interface, it enables callers
to access their existing account, to order brochures, retrieve
information from their own bookings about payable, receivable
and document status. READY RIDS communicates with the existing
Host system to handle:
a. Brochure Requests b. Accounting Queries c. Invoice Requests
d. Check Balance Due e. Add payment guarantee by credit card or
Check payments received f. Transaction and Product Information
g. Status Of Documents
READY-RIDS BENEFITS
a. Reduces operational costs by handling non reservation requests
automatically. b. Handles overflow calls automatically, reducing
or eliminating hold time. c. Increasing number of reservations
you can handle without adding agents. d. Improves service by eliminating
the hold time during busy hours. e. Increases your hours of operation
so operator can serve their customers better. f. Savings add directly
to company profits.
READY-RIDS MARKETING ADVANTAGES
a. Develops agent loyalty by providing a fast and convenient way
to do business. b. Increases perception of service to all customers
by applying user friendly technology c. Allows operators to support
agents 24 hours a day, every day of the year.
HOW IT WORKS
Using either of two voice-ports, The MEGA+ system connects READY
RIDS to the telephone switch and to the existing reservations
system. Callers are requested to make a choice from a menu by
using touch tone responses to complete their transactions.
READY-RIDS COST JUSTIFICATION
a. On a five year basis, a four-port, round-the-clock automated
agent READY-RIDS system, capable of handling over 800 calls per
day, will cost the equivalent of 25% of a single reservations
agent. b. On a cash purchase basis, this system can pay for itself
in less than 6 months.
PRODUCT GUARANTEE
a. Performance guarantee. b. Post-installation management and
fine-tuning. c. Hardware and software warranty against defect.
d. Software updates with purchase of optional maintenance plan
FUNCTION
IVR Price Shopper and contract Administrator integrates telephone
and operating system to enable callers to obtain valid fare quotations.
a. Airline Contract and Rules Table Management b. Valid Fare Quotations
for City Pairs or Multi Stop Itineraries c. Interactive Voice
Response Price Shopper
BENEFITS
a. Organize and simplify Airline Contract Administration b. Protection
against misquotes by agents c. Reduce hold time on phone d. Increase
the volume of reservations taken per agent e. Improve service
to customers with 24-hour/7-day a week access f. Reduce telephone
and payroll costs & Increase profits
MARKETING ADVANTAGES
a. Easy access means more business opportunities b. Preventing
misquotes improves reliability and agent satisfaction c. Develop
customer loyalty by providing a fast and convenient way to communicate
d. Increase perception of service to all customers by applying
user friendly technology
HOW IT WORKS
a. Fare input on zone or city-pair basis b. Use of "macro"
functions for data input c. Multiple, user-defined pricing schemes
for each contract d. One-way, round-trip and open-jaw pricing
e. Through an interface with the telephone switch and the local
system, MEGA+ is able to convert touchtone queries received into
electronic data f. When a response is received, it is converted
into speech and read out to the caller g. When a caller is ready
to book a flight, he/she is transferred to the reservation center
h. Multi level records of calls received are maintained and available
for statistical reporting
COST JUSTIFICATION
a. Based on a five year lease, an 4-port MEGA+ system will cost
a little as $591 a month b. On a purchase basis, this system pays
for itself in months c. Sales agents produce more sales, generating
increased revenues d. The purchase of additional modules further
reduces costs, speeding up payback
PRODUCT GUARANTEE
a. Performance guarantee b. Post-installation management and
fine-tuning c. Hardware and software warranty d. Software updates
for life of system
FUNCTION
IVR Price Shopper and contract Administrator integrates telephone
and operating system to enable callers to obtain valid fare quotations.
a. Airline Contract and Rules Table Management b. Valid Fare Quotations
for City Pairs or Multi Stop Itineraries c. Interactive Voice
Response Price Shopper
BENEFITS
a. Organize and simplify Airline Contract Administration b. Protection
against misquotes by agents c. Reduce hold time on phone d. Increase
the volume of reservations taken per agent e. Improve service
to customers with 24-hour/7-day a week access f. Reduce telephone
and payroll costs & Increase profits
MARKETING ADVANTAGES
a. Easy access means more business opportunities b. Preventing
misquotes improves reliability and agent satisfaction c. Develop
customer loyalty by providing a fast and convenient way to communicate
d. Increase perception of service to all customers by applying
user friendly technology
HOW IT WORKS
a. Fare input on zone or city-pair basis b. Use of "macro"
functions for data input c. Multiple, user-defined pricing schemes
for each contract d. One-way, round-trip and open-jaw pricing
e. Through an interface with the telephone switch and the local
system, MEGA+ is able to convert touchtone queries received into
electronic data f. When a response is received, it is converted
into speech and read out to the caller g. When a caller is ready
to book a flight, he/she is transferred to the reservation center
h. Multi level records of calls received are maintained and available
for statistical reporting
COST JUSTIFICATION
a. Based on a five year lease, an 4-port MEGA+ system will cost
a little as $591 a month b. On a purchase basis, this system pays
for itself in months c. Sales agents produce more sales, generating
increased revenues d. The purchase of additional modules further
reduces costs, speeding up payback
PRODUCT GUARANTEE
a. Performance guarantee b. Post-installation management and
fine-tuning c. Hardware and software warranty d. Software updates
for life of system
FUNCTION
The MEGA+ Predictive Dialer (A JAVA Platform) is an advanced automated
System that uses Context- Sensitive Algorithm in addition to standard
Statistical Algorithm to predict the dialing pace and synchronize
the call and call data delivery to telemarketing agents.
FEATURES
The MEGA+ Predictive Dialer (A Java Platform) is packed with the
latest features and simplicity of use.
a. No programming required for campaign setup (graphic multimedia
user interface) b. Completely integrated (No toggle) high speed
agent screen environment c. Imbedded agent headset into the workstation
with on son-screen controls d. On-line help for agent training,
supervisor and management e. Automatic System recovery f. Custom
programming g. Redundant unit operation‰Real-time performance
status h. Line failure diagnosis and reporting and Tape backup
i. Campaign management controls j. On-line documentation k. Supervisor
agent monitoring l. Import / Export capabilities m. Remote supervision
capability n. Real-time report generator o. Off-the-shell replacement
components and Unlimited lines / stations p. Answering machine
detection and Dynamic dial sequencing q. Individual campaign controls
and Unlimited concurrent campaigns
EXCLUSIVE FEATURES
a. Context-Sensitive Dialing AlgorithmzMulti-Platform Portability
b. Scale down & Scale up capabilitieszHTML Scripting c. Remote
Access Dialer ResourceszShared Dialer option
EXTRA SPECIAL FEATURES
a. Reduce nuisance calls b. Call management function c. Trunk
interface Analog or Digital‰Call supervision function d.
Report Scheduler (Real-time, On Request, Scheduled and Screen)
e. Matrix Switching (MVIP compliance) f. Agent Workstation - Unified
Integration
This is an incredibly adaptable system capable handling of several
fax and audio tasks simultaneously. This system offers full fax
broadcast, and fax on demand in a single platform.
Capabilities
a. Launch Multiple Fax broadcast campaigns simultaneously. b.
Set up a catalog of fax documents available to callers automatically.
c. Obtain Separate billing information from each campaign. d.
Setup a help desk for fax - information on the fly.
With a full color multimedia graphic user interface the entire
system can be setup in a matter of hours. It's never been easier;
this system provides a simple and user-friendly Graphic Interface
featuring full screen color, Multimedia and on line help. The
MEGA+ is scaleable from 1 to 500 ports of simultaneous operation.
The system uses local area network communications and multiple
processor configuration to provide parallel processing power that
keeps the system at top speed even in large capacity systems.
The system provides one of the fastest digital signal processing
(DSP) boards in the industry to accomplish multiple fax and voice
processing tasks simultaneously
Fax Broadcast
Fax broadcasts can be set up in a simple three-step process. From
easy conversion of the database to document conversion and fax
scheduling, even a novice user can launch a broadcast in the first
session.
This system features:
a. Direct support for dBase, Spread- sheets, Delimited and fixed
format text files. b. Documents can be faxed to system or printed
to fax driver before broadcasting. c. Full fax conversion control
for custom faxes. d. Fax Setup / Formatting / Printing from applications
(DOS or Windows). e. Supports PCX, TIFF, DCX, ASCII, BMP, Clipboard
( Windows) formats. f. Full campaign scheduling for multiple concurrent
campaigns g. Complete fax transaction control: Number of tries,
passes through database etc.. h. Separate campaign accounting
and billing choices. i. Full result reporting in database , spreadsheet
or print formats for each campaign and each transaction record.
j. Downward compatible to G3 , G2 etc.. k. Adjustable fax resolution.
l. Re-launching from existing lists to support repeat campaign
Fax On Demand
a. Dynamic line management allows the MEGA FAX to offer fax
on demand concurrently. b. The fax on demand system can be deployed
as a fax catalog with several sub groupings.
With fax catalog of documents users request catalog & fax
document number(s). The system features automatic catalog updates
when faxes are received by document number. With fax help desk,
users select fax document from a menu of choices. In the help
desk mode both the voice message menus and fax selection menus
can be presented with helpful messages for callers.
The fax on demand subsystem features:
a. Controls to launch fax on demand based on time of day and
fax campaigns. b. Controls to increase or decrease lines used
for fax on demand. c. Both One Call and Two Call fax back formats
are supported. d. Complete reporting of fax transactions, and
numbers to whichdocuments were faxed. e. Immediate or queued fax
of documents requested for two call process. f. Blended audio-text
and fax applicationscan be deployed. g. Fax cover page customization
support to address faxes by name.
FUNCTION
MEGA+ Call Blender allows virtually any Predictive Dialer to accept
Inbound Calls
a. Converts predictive dialers to full call blending systems b.
Functions with virtually any predictive dialer c. Without affecting
predictive dial operations d. Adds advanced ACD call distribution
capabilities e. Adds individual extension / agent return call
with advanced call delivery f. Agent receiving return call with
screen pop of user application and record g. If agent is not available,
blender offers an alternate agent or voice mail
SPECIAL FEATURES
Automated call distribution using DNIS and ANI information from
the public circuit and a choice of routing as follows:
a. By routing tables and agent groups like a standard ACD b. Through
automated attendant for a specified person or department c. Call
delivery to a separate inbound agent group d. Call distribution
by caller reference identification e. Through a combination of
the above f. On-hold music and messaging sensitive to anticipated
waiting time g. Full call progress with call screening if preferred
MARKETING ADVANTAGES
a. Expands capabilities of the call center b. Opens new business
opportunities
MEGA+ offers access to multiple messaging options from the same
platform. Multiple Fax, Voice and Email communication transactions
can operate concurrently and simultaneously, using the multitasking
capabilities of the system.
Fax Messaging
Fax on Demand - Select from a catalog of document options.Fax
Broadcast - Mass mailing to a targeted group of recipients.Private
Fax - The document can only be printed after inputting PIN number.Network
Fax - Send out Fax documents directly from a network PC.Enhanced
Fax - Convert computer screen display(s) into a fax document.Fax
Forward - Direct fax being received to another fax telephone number.
Voice Messaging
For businesses and hotels, these systems allow lower costs with
greater marketing control and faster information delivery. Includes
Automate Attendant, Guest Messaging, Wake up Call, Automated Front
Desk, Audio Text, Message Minder, Roaming Operator and Handicapped
Assistance.
Email Messaging
Intranet and Internet messaging.
BENEFITS
a. Multiple messaging functions will operate simultaneously off
the same platform. b. Reduce cost of outsourcing services. c.
Faster delivery of information. d. Control fax broadcast campaigns.
e. Fax on Demand reduces the need for mailing or time on the phone.
f. Network fax allows the intranet forwarding of fax documents.
g. Private fax ensures the confidentiality of a message. h. Detailed
reports of all transactions processed are available at will. i.
Fax, Voice and Email assure full coverage of messaging options.
MARKETING ADVANTAGES
a. Provides easy access to information to customers and correspondents.
b. Speeds up marketing response to an event.
Fax Broadcast
Function: Instant dissemination of information. Launching multiple
FAX recipient list.
Process:
a. Setting up the FAX recipient list either from an existing list
or from a newly assembled list. b. Source Document ƒ Fax
into system ƒ Print to Fax driver c. Transmission ( from
1 to 500 simultaneous transmissions)
Benefits: Report generated of each transmission record either
in spreadsheet or printed format.
Enhanced FAX
Function:
a. Automatically generate and transmit to callers summary of the
transaction on demand or automatically. Possible use as post-transaction
confirmation. b. Automatically transmit, by Voice or FAX, customized
information on demand at the end of the purchasing process.
Process: Developed for automatic or, on demand use by call center
agents to fax transaction confirmations.
Benefits: Callers gain confidence with confirmation in hand.
Fax on Demand
Function: Instant hard-copy Fax of the documents on demand from
a catalog.
Process: Caller is prompted to select a catalog or a series of
faxes.
Benefits:
a. Instant, inexpensive client access to data desired b. Full-time
accessibility c. Considerable savings.
Private Fax
Function: Ensure the confidentiality of fax messaging sent to
hotel guests.
Process:
a. Fax messages are received into a private fax/mail box. b. Guest
retrieves message using security code.
Benefits: Privacy and confidentiality are protected 100%.
Enhancement: Private Fax Store Forward - Secured private fax messages
can be forwarded on command to new fax storage locations for retrieval
by recipient.
Additional Options
Document Manager:
Chameleon-2's monitor allows viewing and editing in variable sizes.
FAX Paste-up permits the combination of different elements, ASCII
text files,graphics, other documents or files. The document manager
allows a userto create, edit, manage and archive documents received
or created.
User Training & Documentation: Tutorial is available directly
from the system and in printed form.
Reporting Functions: The system records all transaction in
its internal database.
Product GuaranteeFax systems and related hardware are guaranteed.
Ongoing maintenace is available with a maintenance contract. Support
is available via a modem link to the system and by telephone
Call Center Support Systems (CCSS)
FUNCTION
The CCSS system significantly increases a reservations agent's
productivity by reducing the time it takes to make each reservation.
The Screen Synchronization module cuts agent time by upto 30 second
per call by automatically providing client information on a transaction
screen before the agent begins to talk. The CRS Support System
brings multiple CRS screens on the agent's existing monitors and
automatically updates local accounting systems. The Automated
Agent Desk puts a multimedia speeds up the transaction by offering
the information to an agent in a user friendly manner. The agents
do not need to learn how to handle multiple CRS commands as all
transactions are handled by an expert system. Using these tools,
call center staff will improve and speed up service while reducing
operating costs.
BENEFITS
Reduces operational costs by reducing time it takes to service
800# and local reservations calls and improving the response time
for the caller. Reduces or eliminates hold time by increasing
the number of calls that can be handled by the same number of
people. Increasing number of reservations your system can handle
without adding agents. Improves service by allowing the agent
to concentrate on caller's requests rather than how to operate
systems.
MARKETING ADVANTAGES
a. Develops agent loyalty by providing a fast and convenient way
to do business with special recognition of the callers name since
it is provided before the call begins. b. Increases perception
of service to all customers by applying user friendly technology.
c. Significantly reduces training time for agent's and eases the
staff fluctuations necessary to handle seasonal demands.
HOW IT WORKS
The MEGA+ system is connected to the existing reservations equipment
and the telephone switch on the operators site. If provides the
co-ordination between CRS equipment, local accounting system and
the telephone switch to make these efficiencies possible
WHITE Paper on NGN
Practical solutions are providing network operators with innovative
broadband access and service delivery, meeting the demands of
the Next Generation Networks (NGN), Multi-service IP networks
and NGN architectures incorporating Voice over IP (VoIP) technology
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